Legal Center

Privacy Policy

Alerta Comunitaria aims to collect and retain only information reasonably needed to operate, secure, moderate, and improve the service.

Information we may process

• Information you voluntarily submit in reports, support tickets, or messages.
• Approximate location information when you choose to use a location-based feature.
• Basic site analytics such as visits, page views, language preference, and session/device identifiers used to avoid duplicate counts.
• Administrator account information handled through our authentication provider.
• Technical information necessarily processed by hosting, security, database, and network providers when you connect to the service.

How information is used

We may use information to operate the site, moderate submissions, respond to support requests, secure administrator access, prevent abuse, calculate aggregate activity, troubleshoot problems, and understand general site usage.

Location and sensitive information

Do not submit another person's home address, precise private location, immigration status, government identification numbers, financial information, medical information, or other unnecessary sensitive personal information. Location features should be used only when needed for the community feature you intentionally select.

Service providers

The service uses third-party infrastructure, including Cloudflare for web/network services and Supabase for database and authentication functions. Those providers may process technical information as necessary to provide their services.

Disclosure

We do not promise that information can never be legally disclosed. Information may be preserved or disclosed when reasonably necessary to comply with applicable law, valid legal process, protect rights or safety, investigate abuse, or maintain the security and integrity of the service.

Retention and requests

We aim not to retain personal information longer than reasonably necessary for the purpose for which it was collected, subject to security, moderation, backup, dispute, and legal requirements. Privacy questions or requests may be sent to admin@alerta-comunitaria.us. Applicable law may provide additional rights and exceptions.

Security

We use reasonable safeguards, but no website, database, or transmission method can be guaranteed completely secure. Users should avoid submitting information that is not necessary for the service.

Terms of Use

By using Alerta Comunitaria, you agree to use the service lawfully and responsibly. If you do not agree, do not use or submit information to the service.

• Do not knowingly submit false, fabricated, misleading, or manipulated reports.
• Do not use the service to threaten, stalk, harass, intimidate, discriminate against, or facilitate harm to any person.
• Do not publish private personal information, credentials, passwords, financial data, identification numbers, or other information you do not have the right to share.
• Do not impersonate another person, organization, administrator, government official, or agency.
• Do not interfere with the site's security, authentication, database, moderation systems, or availability.
• Do not use automated tools to spam, scrape, overload, or manipulate reports, analytics, voting, tickets, or other features.
• Administrators may review, reject, remove, limit, or preserve submissions when reasonably necessary for moderation, safety, security, legal compliance, or operation of the service.

Features and these terms may change as the service develops. Continued use after an updated version is posted constitutes acceptance to the extent permitted by law.

Community Guidelines

Community reports should be factual, concise, good-faith observations. A report being displayed does not mean Alerta Comunitaria has independently verified it.

• Report only what you reasonably believe you observed or can support.
• Describe activity rather than targeting or identifying private individuals.
• Avoid names, faces, license plates, home addresses, phone numbers, and other unnecessary identifying details.
• Do not encourage confrontation, interference, obstruction, violence, or unlawful conduct.
• Do not submit rumors as facts. Clearly distinguish firsthand observations from secondhand information.
• Use emergency services or qualified professionals when appropriate; this website is not an emergency dispatch service.

Legal Disclaimer

Information on the service may be submitted by members of the public and may be inaccurate, incomplete, outdated, duplicated, or unverified. Display, moderation, or publication of a submission is not a guarantee of accuracy and should not be interpreted as an official finding.

Nothing on this site is legal advice, immigration advice, emergency guidance, or a substitute for advice from a licensed attorney or other qualified professional. No attorney-client relationship is created by using the site.

Use of the service and reliance on community-submitted information is at the user's own discretion. To the extent permitted by applicable law, the service is provided without guarantees regarding availability, accuracy, completeness, or fitness for a particular purpose.

No policy on this page is intended to obstruct lawful government process or create rights that do not exist under applicable law. The service may respond to legally binding process as required by law.

Contact

Questions about these policies, moderation, or privacy can be sent to admin@alerta-comunitaria.us.

Because laws and the site's technical practices can change, consider having these policies reviewed by a licensed attorney familiar with Texas privacy, internet/platform, and First Amendment law.